Refund, Return & Cancellation Policy

Shree Store – Online Clothing Store

Effective Date: August 4, 2026
Last Updated: August 4, 2026

At Shree Store, customer satisfaction is our priority. This Refund, Return & Cancellation Policy explains the terms under which orders may be cancelled, products returned, replaced, or refunded.

By placing an order on our website, you agree to this Policy.

1. Order Cancellation

Before Shipment

Orders may be cancelled before they are dispatched from our warehouse.

If the cancellation request is approved:

• The order will be cancelled.
• A full refund of the amount paid will be processed.

After Shipment

Once an order has been shipped, it cannot be cancelled.

Customers may request a return only if the product is eligible under the Return Policy below.

2. Return Eligibility

You may request a return within 7 days from the date of delivery if:

• You received a wrong product.
• You received a damaged product.
• You received a defective product.
• The product delivered is different from what you ordered.
• The size received is different from the size ordered (if exchange is offered).

The returned item must:

• Be unused and unwashed.
• Have all original tags attached.
• Be returned with original packaging.
• Include all accessories, invoices, and labels.
• Be free from stains, perfume, deodorant, or signs of wear.

3. Products Not Eligible for Return

For hygiene and quality reasons, the following items cannot be returned unless they are damaged or defective:

• Innerwear
• Lingerie
• Socks
• Face masks
• Customized or personalized products
• Gift cards
• Products marked as "Final Sale" or "Non-Returnable"

4. Return Process

To initiate a return:

1. Contact our customer support within 7 days of delivery.
2. Provide:
   • Order Number
   • Product Name
   • Reason for return
   • Photos of the product (if damaged or defective)
3. Our team will review the request.
4. If approved, a pickup will be arranged where service is available. Otherwise, you may be requested to ship the product to our return address.

Products returned without prior approval may not be accepted.

5. Exchange Policy

Eligible products may be exchanged for:

• Different size
• Same product replacement
• Different colour (subject to availability)

Exchange requests are subject to stock availability.

If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.

6. Refund Policy

Refunds are processed only after:

• The returned product has been received.
• Quality inspection has been completed.
• The return has been approved.

Approved refunds will be processed to the original payment method.

Typical refund timelines are:

Actual credit timelines may vary depending on your bank or payment provider.

7. Damaged or Incorrect Products

If you receive:

• A damaged item
• A defective item
• A wrong product
• An incomplete order

Please notify us within 48 hours of delivery by providing photographs and your order details.

Failure to report within this period may affect your eligibility for a replacement or refund.

8. Failed, Cancelled or Duplicate Payments

If:

• Your payment is debited but the order is not confirmed,
• The payment fails but money is deducted, or
• You are charged more than once for the same order,

please contact us with the transaction reference.

Refunds for such cases are generally processed within 5–7 business days after verification.

9. Shipping Charges

• Original shipping charges are generally non-refundable unless the return is due to our error.
• Return shipping costs may be borne by the customer unless the return is due to a damaged, defective, or incorrect product.

10. Refusal of Returns

Shree Store reserves the right to reject returns if:

• The product has been used or washed.
• Tags or original packaging are missing.
• The return request is made after the allowed return period.
• The product is damaged due to customer misuse.
• The returned item differs from the item originally shipped.

11. Fraud Prevention

To protect our customers and business, we reserve the right to refuse returns or refunds in cases involving suspected fraud, abuse of our return policy, or repeated excessive return requests.

12. Contact Us

For return, refund, or cancellation requests, please contact:

Shree Store

Customer Support Email: support@shree-store.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

13. Policy Updates

Shree Store reserves the right to modify this Refund, Return & Cancellation Policy at any time without prior notice.

The latest version will always be available on our website.

Continued use of our website constitutes acceptance of the updated Policy.